Thanks for booking your device in for a repair! You will shortly receive a booking confirmation email. Please take the time to check the details you have submitted are correct and let us know if there are any mistakes in the booking.
If you have any questions regarding the repair, please let us know.
The typical repair time is only an indicator, not a guarantee. We do aim to get your device repaired and back to you within this window, but sometimes we may need a little longer with your device. If you need your device back within a certain timeframe, please call ahead to confirm.
If you have booked an iPhone Repair, please take note of the following:
Apple have implemented a new security measure called stolen device protection, meaning that some features and actions have additional security requirements when your iPhone is away from familiar locations. This is great for your security, but massively impacts the range of testing that we can carry out while we have your device. We wouldn’t recommend turning this off permanently, but doing so before your repair makes it so much easier for our technicians, as some functions are completely locked behind Face ID. The easiest way to do so is at a familiar location, such as your home, or work. You can still turn it off in our waiting room, but the process requires a 1-hour time delay that you have to be present for.